Refund policy

Return & Refund Policy – HIM+

Last updated: January 2026

1. Return Window

We offer a 30-day return window from the date your order is delivered.

Return requests submitted after 30 days are not eligible for a refund, exchange, or store credit.

2. Eligibility for Returns

To qualify for a return, all of the following conditions must be met:

 

  • The item must be unused, unopened, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

 

For hygiene and safety reasons, we do not accept returns on opened, used, or tampered personal care products, including but not limited to body butters, skincare, grooming, or fragrance-infused products.


Do not send products back to the manufacturer.

3. Non-Returnable Items

The following items are final sale and non-refundable:

  • Opened or used personal care or cosmetic products

  • Items purchased at a discount, during promotions, or marked as sale / final sale

  • Gift cards

  • Digital or downloadable products

  • Products damaged due to misuse, negligence, or improper storage

 

4. Refund Approval Process

Once your return is received and inspected, you will receive an email confirmation.

If approved:

  • Your refund will be issued to your original payment method

  • Processing times may vary depending on your bank or card issuer

  • Original shipping fees are non-refundable

We reserve the right to deny refunds for returns that do not meet eligibility requirements.

 

5. Partial Refunds (If Applicable)

Partial refunds may be granted at our sole discretion for:

  • Items returned with missing packaging or components

  • Items returned in a condition not caused by our error

  • Returns submitted outside the approved return conditions

 

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your credit card provider

  3. Contact your bank (processing delays may occur)

If the issue persists, contact us at contact@forhimplus.com.

 

7. Exchanges (Defective or Damaged Items Only)

We only replace items if they are defective or damaged upon arrival.

To request an exchange, contact us at contact@forhimplus.com with:

  • Your order number

  • Photos of the defective or damaged item

Approved exchanges must be returned to the address provided by our support team.

 

8. Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a store credit once the return is approved

If the item was not marked as a gift:

  • Any refund will be issued to the original purchaser

 

9. Return Shipping

Customers are responsible for return shipping costs, which are non-refundable.

If a refund is approved, return shipping fees may be deducted from the refunded amount.

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or untracked return shipments.


10. Return Address

All approved returns must be sent to:

HIM+ Returns
720 rue saint jacques, app 2102

Returns sent without prior authorization may not be processed.

 

11. Contact Information

For any questions regarding returns or refunds, contact:

contact@forhimplus.com