Privacy Policy – HIM+

Last updated: January 2026

1. Introduction

This Privacy Policy describes how HIM+, operated by Palm Group (“we,” “us,” or “our”), collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our services (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

Brand name: HIM+

Registered office:

Unit B6, 12th Floor, Wing Wah Building

No. 677 King’s Road, Quarry Bay, Hong Kong

Email: contact@forhimplus.com

 

3. Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

a) Information You Provide Directly

• Contact information (name, shipping address, billing address, phone number, email)

• Account details (login credentials, preferences)

• Order and transaction information (products purchased, returns, exchanges)

• Communications (emails, messages, reviews, support inquiries)

 

b) Information Collected Automatically

• Device and technical data (IP address, browser type, operating system, device identifiers)

• Usage data (pages visited, time spent, interactions)

• Cookies and similar tracking technologies

c) Payment Information

Payment details are processed securely by third-party payment processors (e.g., Stripe, PayPal). We do not store full payment card numbers on our servers.

 

4. How We Collect Information

We collect personal information:

• When you place an order or create an account

• When you contact customer support

• When you subscribe to emails or marketing communications

• Automatically through cookies, pixels, and analytics tools when you browse our website

 

5. How We Use Your Information

We use your personal information to:

• Process and fulfill orders and payments

• Deliver products and manage shipping

• Provide customer support and respond to inquiries

• Improve, personalize, and optimize our Services

• Send transactional emails (order confirmations, shipping updates)

• Send marketing communications (where legally permitted)

• Detect, prevent, and protect against fraud or abuse

• Comply with legal, regulatory, and tax obligations

6. Marketing Communications

You may receive promotional emails or SMS messages from us if you have opted in or if permitted by law.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails

• Contacting us at contact@forhimplus.com

Transactional communications (order-related) are not subject to opt-out.

 

7. How We Share Your Information

We may share your information with trusted third parties, including:

• E-commerce platform providers (e.g., Shopify)

• Payment processors (e.g., Stripe, PayPal)

• Shipping and logistics partners

• Analytics and marketing service providers

• Legal or regulatory authorities, if required by law

👉 We do not sell your personal information.

 

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality

• Analyze traffic and performance

• Improve user experience and marketing effectiveness

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect certain site features.

 

9. Data Retention

We retain personal information only for as long as necessary to:

 

• Fulfill the purposes described in this Policy

• Comply with legal, accounting, or reporting obligations

• Resolve disputes and enforce agreements

 

10. International Data Transfers

As a company based in Hong Kong serving customers globally, your information may be transferred to and processed in countries outside your place of residence.

We take reasonable measures to ensure that such transfers comply with applicable data protection laws and that your information remains protected.

 

11. Your Privacy Rights (U.S. & California Residents)

 

Depending on your location, including if you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:

• Request access to personal information we hold about you

• Request correction or deletion of your personal information

• Opt out of certain data processing activities

• Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us at contact@forhimplus.com.

We may need to verify your identity before fulfilling your request.

 

12. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

13. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

 

14. Children’s Privacy (COPPA)

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe a minor has provided us with personal data, please contact us and we will take appropriate action to delete such information.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

 

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

Unit B6, 12th Floor, Wing Wah Building

No. 677 King’s Road, Quarry Bay, Hong Kong

contact@forhimplus.com